From One Counter to Three Branches: A Scaling Playbook
The operational changes between one counter and three branches that nobody warns you about — staffing, inventory transfers, cash reconciliation, and audit trails.
Shehan W.Apr 25, 20266 min read
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#Operations
Loyalty Programs That Actually Work for Phone Shops
Why most phone-shop loyalty cards fail, what actually drives a third visit, and how to wire a points-or-credit program into the till without spreadsheet mess.
Shehan W.Apr 22, 20265 min read
Repair vs Replace: A Phone-Shop Decision Framework
A simple decision framework for the cashier-versus-customer conversation when a phone walks in for repair: what to fix, what to swap, and what to send to the manufacturer.
Anjali R.Apr 19, 20265 min read
IMEI Tracking 101: Stop Selling Stolen Phones
If your inventory is tracked by SKU and not by IMEI, you're trusting paperwork over reality. Here's the per-handset workflow that prevents stolen-phone disputes.
Anjali R.Apr 4, 20265 min read